ravings, rantings and ramblings
I just finished my newborn’s passport run. It required me to liaise with the Consulate General of India in Dubai’s outsourced service provider – BLS International Service. And I am not a wee bit happy with the service offered to me, save the security guard who, thankfully, was not the BLS payrolls.
Newborn passport services require that the baby should be present at the time of application. With a criteria like that, one would expect that BLS would be well-geared for handling newborns. Unfortunately, they fall short by miles. The sad thing is that they don’t really realise that. And this thick-skinned DNA is a bane of the Indian ‘chalta hai’ attitude. Fine evolution after 65 years of Independence and self-reliance.
Imagine this centre teeming with applicants of all sorts and not a single dedicated counter for newborns.
Imagine this crowded waiting room and not one corner where mothers can feed their children.
Imagine a room where there is not a single changing table for when a newborn needs one.
Not even a bathroom in sight.
One particular applicant needed to feed her child and the staff had no clue where to accommodate her. Finally, they let her in on their side of the desk and asked her to sit behind a cupboard.
Unfriendly staff, who need to be trained in a stable, first, and then in finishing school. They have the decency to put their applicants on hold while they give their female co-worker a good ‘one-up’ and approve of her pink saree. Very, very professional.
I certainly see the tall claim in BLS International Services website where they claim to be the “exclusive, trusted partner to the Embassy of India, Abu Dhabi & Consulate General of India, Dubai”. With sub-standard service as their hallmark, the Indian Embassy and Consulate certainly need to look into a far more stringent method of choosing a vendor.
A disgruntled Indian